Refund policy

Return & Refund Policy

Effective Date: 29 September 2026
Website: blythsneakers.com
Email: support@blythsneakers.com

Blyth Sneakers is committed to providing customers with high-quality footwear and a reliable shopping experience. If you are not satisfied with your purchase, you may be eligible for a return, exchange, or refund under the terms set out below.

Important: This policy applies to purchases made directly through blythsneakers.com. Nothing in this policy limits any rights available to consumers under applicable Indian law.

1. Return & Exchange Window

Blyth Sneakers accepts eligible return or exchange requests within 14 days from the date of delivery.

The return or exchange request must be submitted within this 14-day period. Requests submitted after 14 days may not be accepted unless required by applicable law or specifically approved by Blyth Sneakers.

2. Eligibility for Returns

To be eligible for a return or exchange, the product must:

• Be unused and unworn.
• Be in its original condition.
• Be free from dirt, stains, damage, or signs of use.
• Include the original packaging, shoe box, tags, accessories, and other items supplied with the order.
• Have the original order details or proof of purchase.
• Be returned in a condition suitable for resale.

For footwear, customers should try the product indoors on a clean surface to check the fit before wearing it outside.

Products that show outdoor wear, washing, modification, accidental damage, or damage caused by improper use may not qualify for a return or exchange.

3. Products Eligible for Return Due to Defect or Wrong Item

If you receive:

• A defective product;
• A damaged product;
• The wrong size or product due to an error on our part;
• A product materially different from what was ordered; or
• A product that does not match its advertised characteristics,

please contact us at support@blythsneakers.com as soon as possible with your order number and clear photographs/videos of the issue.

After verification, Blyth Sneakers may provide an appropriate remedy, which may include replacement, exchange, repair where applicable, or refund, subject to the circumstances and applicable law.

4. Size Exchange

If you ordered the wrong size, you may request a size exchange within 14 days of delivery, provided that:

• The shoes are unused and unworn.
• The shoes are in their original condition.
• All original packaging and accessories are included.
• The requested replacement size is available.

Size exchanges are subject to product availability.

If the requested size is unavailable, Blyth Sneakers may offer an alternative solution, including a refund where applicable.

5. Non-Returnable Situations

A return or exchange may be rejected where the product has:

• Been worn outdoors;
• Been washed or cleaned improperly;
• Been altered, modified, repaired, or customised by the customer;
• Been damaged through misuse, negligence, or improper storage;
• Been damaged through normal wear and tear;
• Missing original packaging or essential accessories; or
• Been returned after the applicable return period.

This does not affect any consumer rights that cannot legally be excluded.

6. Return Shipping Charges

For Change of Mind or Incorrect Size

Where the return or exchange is requested because the customer changed their mind or selected the wrong size, the customer may be responsible for applicable return shipping charges.

Any applicable shipping charge will be communicated before the return is processed.

For Defective, Damaged, Wrong, or Incorrectly Supplied Products

If Blyth Sneakers determines that the product is defective, damaged in transit, incorrectly supplied, or materially different from the order, Blyth Sneakers will arrange an appropriate resolution and, where applicable, bear the reasonable return shipping cost.

7. How to Request a Return

To request a return or exchange:

Step 1: Email support@blythsneakers.com

Step 2: Include:

• Order number;
• Customer name;
• Product name;
• Reason for return/exchange;
• Photographs of the product;
• Photographs of the packaging, where relevant; and
• A short description of the issue.

Step 3: Our team will review the request and inform you whether it is approved and provide return instructions where applicable.

Do not send products back to an address without receiving return instructions from Blyth Sneakers.

8. Return Inspection

Once the returned product is received, Blyth Sneakers may inspect the product to determine whether it satisfies the eligibility requirements.

Approval of a return request does not automatically guarantee a refund. The product must satisfy the applicable return conditions upon inspection.

If the returned product does not meet the eligibility requirements, the return may be rejected and the product may be sent back to the customer.

9. Refunds

Once a return is approved, the applicable refund will generally be processed to the original payment method used for the purchase, unless another method is required or agreed upon.

The refund may include the eligible product amount and applicable taxes.

Original shipping charges may not be refundable where the return is due to a customer’s change of mind, incorrect size selection, or another reason unrelated to a defect or error by Blyth Sneakers, subject to applicable law.

10. Refund Processing Time

After Blyth Sneakers approves the returned product, the refund will be initiated within a reasonable processing period.

The time required for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment provider.

If you believe a refund has been approved but has not been received within the expected period, please contact:

Email: support@blythsneakers.com

Please include your order number and refund details so that we can investigate the matter.

11. Partial Refunds

In certain circumstances, a partial refund may be considered where permitted, including where a product has suffered minor damage or loss of packaging that does not completely disqualify the return.

Any partial refund will be determined after inspection and communicated to the customer.

12. Cancellations

Customers may request cancellation before an order has been shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may instead need to follow the applicable return procedure after delivery.

If Blyth Sneakers cancels an order because the product is unavailable or cannot reasonably be fulfilled, the customer will be entitled to an appropriate refund of amounts paid for the cancelled order.

13. Pre-Orders

Products offered as pre-orders may have different cancellation, production, dispatch, and refund conditions.

Any special terms applicable to a pre-order will be clearly displayed on the relevant product page or communicated to the customer before purchase.

Where a pre-order cannot be fulfilled by Blyth Sneakers, the customer will be informed and an appropriate refund will be provided where applicable.

14. Limited Edition Products

Limited-edition and special-release products may have specific return, exchange, or cancellation conditions.

Any such restrictions will be clearly communicated on the relevant product page before purchase.

Nothing in such conditions limits rights available to consumers under applicable law.

15. Damaged Delivery

If your package appears damaged when delivered, please document the condition of the package and product by taking photographs or video before opening or immediately after delivery.

Contact support@blythsneakers.com as soon as reasonably possible with the relevant evidence and order details.

We will review the matter and provide an appropriate resolution.

16. Refunds for Products Covered by Consumer Protection Laws

Nothing in this Return & Refund Policy is intended to exclude or restrict any consumer rights available under applicable Indian laws.

Where a product is defective, deficient, spurious, materially different from the characteristics or features advertised/agreed upon, or otherwise falls within a legally protected category, Blyth Sneakers will provide the remedy required under applicable law.

17. Fraudulent or Abusive Return Requests

Blyth Sneakers reserves the right to investigate return requests and take appropriate action where there is evidence of:

• Fraudulent claims;
• Repeated abuse of the return system;
• Product substitution;
• Intentional product damage;
• False information; or
• Other misuse of the return process.

Any action taken will remain subject to applicable law and consumer rights.

18. Contact Us

For all return, exchange, cancellation, or refund-related queries:

Blyth Sneakers
Email: support@blythsneakers.com
Website: blythsneakers.com

Blyth Sneakers is currently operating online and does not currently maintain a customer-facing physical office or retail return location.

19. Changes to This Policy

Blyth Sneakers may update this Return & Refund Policy from time to time to reflect changes in our services, business operations, payment methods, or applicable laws.

The updated policy will be published on this website with the revised effective date.

Last Updated: 29 September 2026